Posted by Andrew on 4/4/2008, 8:18 pm, in reply to "Complaining about new toilets "

Hi Nigel Tough one that. On the one hand, it is too late to change back; on the other hand if no-one gives a negative response, they are entitled to the usual "no-one else has complained"! And as you say, there are always cubicles. A possible approach could be to write more in sorrow than in anger that, what was once a facility providing a decent degree of personal privacy, is now one that give no privacy at all. You are sorry that, for the sake of a minor cost saving, users are now deprived of what was a much more civilised facility. It would be worth mentioning that the DfES has published standards for new and refurbished school toilets that specifies screens between urinals, which bans troughs, and even suggests putting urinals in doorless cubicles. On that basis how can they justify retrograde standards. Whatever you do, avoid sounding emotional or getting personal. If you can keep the letter on a factual basis, it is more likely to be read and answered. best Andrew

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